Question Terms

Question Terms

Welcome to the website of FurWear LLC (hereinafter referred to as “we” or “the Company”). In order to help our customers better understand the services we provide and issues related to pet clothing, the following are the FAQ Terms (hereinafter referred to as the “Terms”). By using this website, you agree to these Terms.

1. FAQ
   Below are some frequently asked questions about our products and services. Please read them carefully before purchasing to help you better understand us.
   1.1 Before purchasing
   Q: How to choose the right size for pet clothing?
   A: There is a detailed size chart on each product page of our website. Please choose according to the weight and size of your pet. If you have any questions, please feel free to contact our customer service team.
   Q: What are the materials of your products?
   A: Our pet clothing is made of high-quality, durable and safe materials. Specific material information can be found in the description of each product.
   1.2 Shipping and Delivery
   Q: How long does it take to ship?
   A: Generally, orders will be processed and shipped within 1-3 business days after confirmation. Delivery time varies depending on your location and the shipping method you choose, usually 3-7 business days for domestic orders in the United States and 10-16 business days for international orders.
   Q: Can I track my order?
   A: Yes, we will send you an email with a tracking number when your order is shipped so that you can check the status of your order in real time.
   1.3 Refunds and Returns
   Q: How do I apply for a return?
   A: Please refer to our refund terms. If you wish to return the item within 30 days of receiving the item, please contact our customer service team and follow the process to return the item.
   Q: How long does a refund take?
   A: Refunds will be processed within 1-3 business days after we confirm receipt of the returned item. Please note that there may be delays in the refund to your account due to your bank or payment service provider.
   1.4 Product Issues
   Q: I received the wrong item, what should I do?
   A: If you received the wrong item, please contact our customer service team immediately. We will arrange a replacement for you and cover the relevant shipping costs.
   Q: If I am not satisfied with the item I purchased, can I exchange it?
   A: Yes, unused and intact items can be exchanged through return request. Please follow our refund policy.
2. Contact Us
   If you have other questions or need more information, please contact us via the following methods:
   ●Email: asebenaji@furwear.shop
   ●Phone: +1 (360) 453-9835

Thank you for choosing FurWear LLC. We look forward to providing you and your pet with quality service and products!