Refund Policy

Refund Policy

Thank you for choosing FurWear LLC! We are committed to providing quality products for you and your pet. If you are not satisfied with your purchase, we will gladly provide you with a refund. Please read the refund policy below carefully to make sure you understand our refund policy.

1. Refund Policy
   ● Refund Time: You have 30 days from the date you received the product to request a refund.
   ● Eligible Products: Unused and intact products are eligible for a refund. Products must be in their original packaging with all tags and accessories attached.
2. Refund Request Steps
   ● Contact Customer Service: Please contact us by email or phone to explain why you would like a refund.
   ● Return Items: After we confirm your refund request, please send the item back to the address we specify. The returned item must be in its original condition and the shipping cost is borne by the user.
   ● Confirm Receipt: After we receive the returned item, we will inspect it. Once it is confirmed that it meets the refund conditions, you will receive your refund within 1-3 business days.
3. Non-refundable items
   The following items are not eligible for refunds:
   ● Used or worn items
   ● Items that are not properly labeled or packaged
   ● Special custom items
4. Fees
   ● Shipping costs: Shipping costs incurred due to returns are usually borne by the customer, unless the item was shipped by mistake.
   ● Refund method: Refunds will be processed through the original payment method, including credit card, debit card or other payment methods. Please note that the time it takes for the refund to arrive may vary depending on the payment institution.

Thank you for your trust and support of FurWear LLC! We hope to provide you and your pet with the best shopping experience.